Shipping Policy
Brightside Longevity Limited
Last updated: 16/02/2026
Overview
At Brightside Longevity, we take exceptional care in preparing and delivering our products. All equipment is quality-checked, securely packaged, and dispatched with trusted courier partners to ensure it arrives safely and promptly.
Order processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
You will receive:
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An order confirmation email immediately after purchase
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A shipping confirmation email with tracking details once dispatched
Orders placed on weekends or public holidays are processed on the next business day.
Shipping within New Zealand
We ship nationwide across New Zealand.
Estimated Delivery Timeframes
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North Island: 2–5 business days
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South Island: 3–7 business days
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Rural addresses: Please allow an additional 1–3 business days
Delivery timeframes are estimates only and may vary due to courier demand, weather conditions, or public holidays.
Shipping costs
Shipping costs are calculated at checkout and displayed before payment is completed.
From time to time, we may offer:
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Free shipping promotions
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Flat-rate shipping on selected items
All applicable shipping charges are clearly shown prior to purchase.
Large & high-value equipment
Our red light therapy panels and accessories are precision-built and securely packaged.
For high-value orders:
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Delivery may be sent via freight or signature-required courier
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A signature may be required upon delivery for security purposes
This ensures your investment arrives safely.
International shipping
We currently ship within New Zealand only.
If international shipping becomes available, applicable duties, taxes, and customs fees will be the responsibility of the customer.
Tracking your order
Once your order has been dispatched, you will receive a tracking link via email.
If you do not receive tracking details within 3 business days of ordering, please contact us at:
Delivery delays
While we work with reliable courier partners, occasional delays may occur.
We are not responsible for delays caused by:
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Courier network disruptions
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Severe weather events
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Public holidays
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Incorrect shipping details provided at checkout
If your order has not arrived within 10 business days, please contact us and we will investigate promptly.
Incorrect address information
Customers are responsible for providing accurate shipping details.
If an incorrect address is entered:
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Delivery delays may occur
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Additional re-delivery fees may apply
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We cannot guarantee successful delivery
Please contact us immediately if you notice an error after placing your order.
Damaged in transit
If your order arrives damaged:
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Take clear photos of the packaging and product immediately.
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Contact us within 48 hours of delivery.
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Include your order number and supporting images.
Consumer Guarantees Act (New Zealand)
Nothing in this Shipping Policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993.
If a product is faulty, damaged, or does not meet acceptable quality standards under the Act, you are entitled to a remedy in accordance with New Zealand law.
For more information, please refer to our Refund Policy.
Contact
Brightside Longevity Limited
Website: www.brightsidelongevity.com
Email: hello@brightsidelongevity.com
